Question 1

How do I book a stay at Surwahi?

Accepted Answer

You can book directly through our website or contact us via WhatsApp at +91 77952 07779 or email contact@surwahi.com. We recommend booking at least 2 weeks in advance during peak season (November–March).

Question 2

What is the cancellation policy?

Accepted Answer

Please refer to our detailed cancellation policy page. Generally, cancellations made 15+ days before check-in receive a full refund. See /cancellation for complete details.

Question 3

What payment methods do you accept?

Accepted Answer

We accept UPI, bank transfers, credit/debit cards, and cash on arrival. A 50% advance is required at the time of booking.

Question 4

What is the nearest airport to Surwahi?

Accepted Answer

Jabalpur Airport (JLR) is the nearest at ~160 km / 3.5 hours by road. Nagpur Airport (NAG) is an alternative at ~270 km / 5.5 hours. We offer pickup services from both airports.

Question 5

Do you provide pickup from the airport or train station?

Accepted Answer

Yes, we arrange pickup and drop from Jabalpur Airport/Station. Please book in advance. The cost is approximately ₹4,000 - ₹6,000 one way depending on the vehicle.

Question 6

Is the road to Surwahi suitable for regular cars?

Accepted Answer

Yes, the main road to Kanha is well-maintained. The last stretch is an unpaved forest road but is accessible by all vehicle types. We recommend arriving before sunset.

Question 7

Can you arrange safari permits for us?

Accepted Answer

Yes, we can arrange Kanha safari permits for our in-house guests. We recommend informing us at least 1 week in advance, especially during peak season when permits sell out quickly.

Question 8

What wildlife can I expect to see?

Accepted Answer

Kanha is home to Bengal tigers, leopards, wild dogs (dhole), barasingha (hard ground swamp deer), gaur (Indian bison), sloth bears, and 300+ bird species. Tiger sightings are most common in March–May.

Question 9

Is Kanha National Park open year-round?

Accepted Answer

No. Kanha closes during monsoon from July 1 to October 15 approximately. However, Surwahi estate remains open year-round with estate-based activities and workshops available even when the park is closed.

Question 10

What types of rooms are available?

Accepted Answer

We offer eco-built suites with forest views, traditional mudhouses and dormitories for groups, and (seasonal) camping options. All rooms feature natural ventilation, solar-powered amenities, and organic toiletries.

Question 11

Is WiFi available?

Accepted Answer

Limited WiFi is available in common areas. We encourage guests to disconnect and enjoy the natural surroundings. If you need reliable connectivity for work, please let us know in advance.

Question 12

Do rooms have air conditioning?

Accepted Answer

No. Our mud-built architecture is naturally climate-responsive — rooms stay cool in summer and warm in winter. Fans and cross-ventilation are provided in all rooms.

Question 13

What kind of food is served?

Accepted Answer

We serve organic, locally sourced meals featuring tribal and regional cuisine. Meals are primarily vegetarian with some non-vegetarian options available. Our farm-to-table approach means ingredients come from our own gardens and local farms.

Question 14

Can you accommodate dietary restrictions?

Accepted Answer

Yes. We can accommodate vegetarian, vegan, Jain, gluten-free, and other dietary requirements. Please inform us at the time of booking so our kitchen can prepare accordingly.

Question 15

Is Surwahi suitable for children?

Accepted Answer

Absolutely! We have a dedicated Play @ Surwahi zone, family-friendly workshops (pottery, leaf plate making), and nature walks suitable for all ages. Children must be supervised at all times, especially near water bodies.

Question 16

Is there a minimum age for safari?

Accepted Answer

Children above 5 years are generally allowed on safaris. Infants and toddlers may not be permitted in core zones. Buffer zone safaris are more flexible. Check with us for the latest park regulations.

Question 17

What makes Surwahi eco-friendly?

Accepted Answer

Everything — from our mud-built architecture and solar power to evapo-transpiration toilets, rainwater harvesting, organic farming, and zero-waste practices. We're certified by TOFT Tigers and aligned with 4 UN Sustainable Development Goals.

Nature & Night Sky

Arts & Crafts

Knowledge & Learning

Frequently Asked Questions

Booking & Payments

Getting Here

Safari & Wildlife

Accommodation

Food & Dietary

Children & Families

Sustainability

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